Shipping Policy

This Shipping Policy explains how Watchful Alert processes and delivers orders placed through our website or with our team. Shipping options and costs for your order are always shown before you complete your purchase.

Where we ship

We ship to addresses within the United States.

Shipping to Alaska, Hawaii, U.S. territories and APO/FPO/DPO addresses may be limited for some items or may require additional time or charges. Please contact us before ordering if you are shipping to one of these locations.

Order processing

We aim to prepare in-stock orders for shipment within 1–2 business days after the order is confirmed. Orders placed on weekends or holidays are processed on the next business day.

Processing may take longer for backordered, made-to-order, freight or high-volume orders, for items that require a prescription or additional documentation, and during periods of high demand. We will contact you if there is a significant delay.

Shipping rates

Unless otherwise noted at checkout, the following rates apply to standard-size parcel shipments within the contiguous United States:

• Standard shipping: $9.95 flat rate per order.
• Free standard shipping on qualifying orders over $99.00 (calculated on the merchandise subtotal before taxes and after discounts).
• Expedited shipping: $24.95 per order, where available for the items in your cart.

Oversized, freight and certain specialty items may be excluded from free shipping or carry additional charges. Any additional charges are shown before you complete your order or confirmed by our team before shipment.

Sales tax is calculated at checkout based on your shipping address.

Delivery times

Estimated delivery times are provided at checkout and in your shipping confirmation. Estimates depend on the item, your location, the shipping method and the carrier, and are not guaranteed.

Weather, carrier disruptions, holidays and other events outside our control can occasionally delay deliveries. We are not responsible for carrier delays, but we are happy to help follow up with the carrier on your behalf.

Large and freight items

Larger equipment — such as hospital beds, patient lifts and some wheelchairs — may ship by freight carrier. The carrier may contact you to schedule a delivery appointment.

Unless otherwise stated, freight deliveries are curbside. Inside delivery, room-of-choice placement, assembly and packaging removal are not included unless confirmed in writing for your order.

Order tracking

When your order ships, we will send a shipping confirmation to the email address on your order, including tracking information where available. You can also check the status of your order on our Track Order page or by contacting our team.

Addresses and delivery

Please make sure your shipping address is complete and accurate. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address, and additional charges may apply to re-ship an order.

Some items cannot be delivered to P.O. boxes. Once a package has been marked as delivered by the carrier, responsibility for the package passes to the recipient.

Damaged, missing or incorrect items

Please inspect your order when it arrives. If anything is damaged, missing or incorrect, contact us as soon as possible — ideally within 48 hours of delivery. Keep the original packaging and, if possible, take photos of the damage. For freight deliveries, note any visible damage on the delivery receipt before signing.

We will work with you and the carrier to arrange a replacement, exchange or refund as appropriate. See our Returns Policy for more information.

Business and bulk orders

Shipping for business accounts, bulk orders and quotations may be calculated separately and will be confirmed on your quotation or order confirmation.