About Watchful Alert
Helping seniors live safely and independently
We bring families peace of mind with simple, dependable medical alert systems and a caring team that's there when it matters most.
Who we are
Peace of mind for seniors and the people who love them
Watchful Alert supports caregivers and empowers senior independence across the United States. Our medical alert systems connect people to trained response agents 24 hours a day, 7 days a week — at home, in the yard, or out running errands.
We keep things simple: easy-to-use devices, clear and affordable monthly programs, equipment included at no cost with monitoring, free shipping and free activation. And when you call us, you'll reach caring people who take the time to understand your needs.
- Seniors who live alone or spend time alone during the day
- Adult children and caregivers who want peace of mind
- Active older adults who walk, shop and travel on their own
- Anyone who wants fast access to help after a fall
How it works
Help in three simple steps
Press the button
Wear your device at home or on the go. If you fall or need help, a single press sends an alert.
A trained agent responds
A care agent at a 24-hour monitoring center answers through your device and finds out what you need.
Help is on the way
We contact emergency services, family or neighbors — and stay on the line with you until help arrives.
Our values
What you can expect from us
Dignity & respect
Every customer is treated with patience, kindness and respect — like family.
Reliable protection
Quality devices and around-the-clock monitoring you can count on, day or night.
Personal support
Real people help you choose the right products and answer your questions — no pressure, no jargon.
Independence at home
Our goal is simple: help older adults stay in the homes and routines they love.
Our care team
Real people, ready to help
Our staff is made up of caring, highly trained professionals who are here to answer your questions and recommend the right system — no pressure, no confusing jargon. Call us anytime at +1-505-520-3700.
Ready to find the right medical alert system?
Talk with a care specialist about our programs, pricing and Medicaid pre-qualification. We're happy to help you compare options.