Privacy Policy

This Privacy Policy explains how Watchful Alert ("we," "us" or "our") collects, uses, shares and protects personal information in connection with our website at https://watchfulalert.com, our medical alert products and services, and our communications with you (together, the "Services").

Information we collect

Information you give us, such as when you request a brochure, contact us, enroll in a program or talk with our team:

• Contact details — name, phone number, email address, mailing address and ZIP code.
• Service details — the product or program you're interested in, who the system is for, and the messages you send us.
• Enrollment information — such as emergency contacts and information needed to set up monitoring, provided when you sign up for service.
• Payment information — processed by our payment providers when you purchase a program.
• Location information — when you use a GPS-enabled device to request help, its location is shared with the monitoring center so responders can find you.

Information collected automatically: when you visit the website we and our service providers may collect technical information such as your browser type, device, IP address, pages viewed and referring website, using cookies and similar technologies.

How we use your information

We use personal information to:

• respond to your requests and send the information you ask for;
• provide, activate, monitor and support your medical alert service;
• contact you by phone, email or text message about your inquiry or service, with your consent where required;
• check eligibility for Medicaid or other programs when you ask us to;
• process payments, prevent fraud and keep our Services secure;
• improve our website, products and customer service; and
• comply with legal obligations and enforce our terms.

How we share your information

We do not sell your personal information. We share it only as needed to provide our Services or as described below:

• Monitoring centers and emergency responders — to respond when you request help through your device.
• Service providers — companies that help us operate, such as device manufacturers, shipping, payment processing, website hosting, email and telephone services. They may use information only to perform services for us.
• Program administrators — such as Medicaid or other coverage programs, when you ask us to check eligibility or submit information on your behalf.
• Legal and safety — when required by law, legal process or to protect the rights, safety and property of our customers, our company or others.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Privacy Policy.

Text messaging privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers who help us deliver text messages to you.

You can opt out of text messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply; message frequency varies.

Your choices

• Access or update — contact us at info@watchfulalert.com to review or correct the information we hold about you.
• Marketing emails — use the unsubscribe link in any marketing email.
• Text messages — reply STOP to any message.
• Calls — ask us at any time to stop marketing calls.
• Cookies — most browsers let you block or delete cookies; some site features may not work without them.

Depending on where you live, you may have additional privacy rights under state law. To make a request, contact us using the details below; we may need to verify your identity before responding.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS) connections for our website forms. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Health information

Please don't send detailed medical records through our general website forms. If we need health-related information to set up your service or check eligibility, our team will collect it through an appropriate channel.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Other websites

Our website may link to websites we don't control. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when it was last revised. Significant changes will be posted on this page.

How to contact us

If you have questions about this Privacy Policy, contact Watchful Alert, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, by phone at +1-505-520-3700 or by email at info@watchfulalert.com.