Returns Policy

We want you to be satisfied with your order. This Returns Policy explains which items can be returned, how to start a return and how refunds are handled. Because many of the products we supply are medical and personal care items, some return restrictions apply for health and safety reasons.

Return window

Eligible items may be returned within 30 days of delivery. Returns must be authorized by our team before they are shipped back to us.

Eligible items

To be eligible for a return, items must generally be:

• Unused and in the same condition in which you received them.
• In their original, unopened and undamaged packaging.
• Returned with all parts, accessories, manuals and documentation.
• Accompanied by proof of purchase, such as your order number.

Non-returnable items

For health, hygiene and safety reasons, the following items generally cannot be returned unless they arrived damaged, defective or incorrect:

• Opened or used personal care, incontinence, ostomy, urological and wound care products.
• Opened sterile, single-use or disposable items.
• Custom-ordered, special-order and made-to-order items.
• Items that require a prescription, where return is restricted by the manufacturer or applicable rules.
• Items marked as final sale or non-returnable on the product page.
• Items that have been used, assembled, altered or damaged after delivery.

How to start a return

Contact our team at info@watchfulalert.com or +1-505-520-3700 with your order number, the items you would like to return and the reason for the return. We will confirm eligibility and send return instructions, including the return address and any authorization number.

Returns sent without prior authorization may be delayed or refused.

Return shipping

Unless the return is due to our error or the item arrived damaged or defective, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Original shipping charges are non-refundable except where the return is due to our error. For large or freight items, our team will explain return shipping arrangements and any associated costs before the return is authorized.

Refunds

Once your return is received and inspected, we will let you know whether it has been approved. Approved refunds are issued to the original payment method. The time it takes for a refund to appear depends on your bank or card issuer.

Items returned incomplete, used or damaged may be refused or may receive a partial refund. If a restocking fee applies to a particular item, we will tell you before the return is authorized.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us promptly — ideally within 48 hours of delivery — and keep the original packaging. We will arrange a replacement, exchange or refund as appropriate at no additional shipping cost to you.

Exchanges

If you need a different size, model or option, contact our team. Where an exchange is possible, we will explain the steps and any price difference.

Manufacturer warranties

Many products are covered by a manufacturer's warranty. Warranty claims outside the return window are handled according to the manufacturer's terms, and our team can help you contact the manufacturer.

Insurance-billed orders

Returns of items billed to an insurance plan may be subject to additional plan requirements. Please contact our team before returning any such item.